This is a copy of a letter sent guaranteed delivery to the Swan Hotel in Bibury on or around 11th July 2005 after a very disappointing stay. The letter was never replied to.

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I would like to offer feedback on my stay at the Swan Hotel Bibury this weekend. Although, it was very pleasant there were some aspects which made what should have been an excellent weekend an average to good one.

The hotel is presented as offering outstanding hospitality, delicious cuisine and a romantic setting. My experience has left me questioning the first two of those claims and I suggest there is some room for improvement.

Despite my disappointment, it’s fair to say the staff were overall helpful and pleasant. I cannot say that any lack of satisfaction was directly because of them.

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We stayed at the Anemi Hotel Apartments, Paphos, Cyprus in late May 2010 and had a great time. Like any hotel, it’s not without faults, some of which, under different circumstances could have made for a very bad holiday.

The good points

• Recently refurbished
• Clean, modern, tidy rooms
• Nice pool area
• Friendly, helpful, English speaking staff
• Central location

The bad points

• Nights can be very, very noisy
• Wifi not free and very expensive
• Beds uncomfortable (but that’s a personal preference)

Noise

I’ll address the noise first because it’s so important. Read the rest of this entry »