Enjoyed a fantastic weekend away with friends celebrating one of their birthdays. It was a real blowout at the Black Horse Inn in Maidstone. The place is great with a fantastic atmosphere. I’d been there before but only many years back and it’s changed a lot. They’ve built a dedicated hotel in a chalet style which provided very comfortable accomadation.

It wasn’t just the place that was good though. Two of our group were chefs and one was a customer service manager and we all agreed that both the food and the customer service was really excellent. The evening meal was top notch as was the breakfast and the staff were friendly, curteous, respectful and kind. Considering how ill I felt the following morning (drinking until 3.30am will do that) they were surprisingly pleasant company! Read the rest of this entry »

This is a copy of a letter sent guaranteed delivery to the Swan Hotel in Bibury on or around 11th July 2005 after a very disappointing stay. The letter was never replied to.

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I would like to offer feedback on my stay at the Swan Hotel Bibury this weekend. Although, it was very pleasant there were some aspects which made what should have been an excellent weekend an average to good one.

The hotel is presented as offering outstanding hospitality, delicious cuisine and a romantic setting. My experience has left me questioning the first two of those claims and I suggest there is some room for improvement.

Despite my disappointment, it’s fair to say the staff were overall helpful and pleasant. I cannot say that any lack of satisfaction was directly because of them.

Read the rest of this entry »

We stayed at the Anemi Hotel Apartments, Paphos, Cyprus in late May 2010 and had a great time. Like any hotel, it’s not without faults, some of which, under different circumstances could have made for a very bad holiday.

The good points

• Recently refurbished
• Clean, modern, tidy rooms
• Nice pool area
• Friendly, helpful, English speaking staff
• Central location

The bad points

• Nights can be very, very noisy
• Wifi not free and very expensive
• Beds uncomfortable (but that’s a personal preference)

Noise

I’ll address the noise first because it’s so important. Read the rest of this entry »