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Archive for the ‘customer service’ Category

Customer service at the black horse inn

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Enjoyed a fantastic weekend away with friends celebrating one of their birthdays. It was a real blowout at the Black Horse Inn in Maidstone. The place is great with a fantastic atmosphere. I’d been there before but only many years back and it’s changed a lot. They’ve built a dedicated hotel in a chalet style which provided very comfortable accomadation.

It wasn’t just the place that was good though. Two of our group were chefs and one was a customer service manager and we all agreed that both the food and the customer service was really excellent. The evening meal was top notch as was the breakfast and the staff were friendly, curteous, respectful and kind. Considering how ill I felt the following morning (drinking until 3.30am will do that) they were surprisingly pleasant company! Read the rest of this entry »

Written by Gareth

September 24th, 2010 at 5:01 pm